Channel Reporting Information

  • Remember you have 2 TV services. A primary (TiviMate) and a backup (IPTV Smarters Pro)
  • If one channel is not working then switch to your backup and continue to enjoy watching
  • Also inform me which channel is not working so I can report it to admins using the proper format (see below)

Network Service Status

  • TiviMate (Primary Service) = Working
  • IPTV Smarters Pro (Backup Service) = Down / Not Working (04/03/2025)

Do Not Make this Mistake!

  • Common mistake I get all the time “David TiviMate is Not Working!” or “HBO is Not Working!“
  • What the F#$K does this mean?! As a customer your not telling me anything!
  • Is the app the problem? or the entire service? or just that 1 channel? or your ISP? or your WIFI? or your Internet Speeds?
  •  Do the following before contacting me!
    • Check your speeds on your device! Use – Analiti – Speed & Wifi app
      • This is to verify your internet speeds on your device is not the problem
      • Usually your device is on WIFI usually being hogged up by another person or children or maybe interference
      • Switch to WIRE!
    • Check if it is your ISP provider! Turn ON your VPN (provided by me) and see if this fixes the problem
      • Almost every customer has a different ISP (Internet Service Provider)
      • Some of these ISP have been using A.i. to scan the signals to thwart the signal
      • Turn On your VPN to see if this fixes the problem. If it does fix it then your ISP is the culprit!
      • Spectrum Users Contact Me ! Security Shield is probably enabled!
        • Spectrum users who have opted to use Spectrum modems and routers have this ISSUE!
        • There is a Fix!

Channel Reporting Information

  • Channel Group? USA Documentaries? USA Entertainment? or USA Movies?
    • Which channel group is this channel located?
  • Channel # & Name? Example: Channel 14 / USA: HBO 2 West FHD
    • I need the channel # and the name of the channel
    • Reason for this is channel #s change for certain customers
  • Issue? is it Buffering? an error occurred code: 404? Stuttering? Event Not Started?
    • I need to know the issue so I can verify it before I can report it
    • 1 channel is Stuttering = Usually service glitch
    • All channels Buffering = Usually your ISP, Turn ON VPN. Try again!
    • An error occurred = Usually service glitch
  • Country? United States of America
    • I need to know which country you are in!
    • United Kingdom has been getting hit hard recently
  • VPN – Yes or No? Did you try using the VPN I provided you?
    • VPN should only be used if TiviMate as a whole not working, same with IPTV Smarters Pro.
    • Sometimes your ISP will do bandwidth throttling!
    • Bandwidth throttling is when they slow down your internet connection on purpose.
  • Connection Speed? On your device check your connection speed using Analiti – Speed & Wifi app
    • If your download speeds are 100 mbps and below. The problem is on your end!
    • It could be someone in your home hogging up the speeds, problems with your hardware, or your ISP.
  • Device Used? Which device are you using? Wired or Wireless?
    • Amazon Fire TV Stick – This device is being phased out due to lack of space, speed, over heating, etc…
    • Onn. 4K Pro – Amazing device $50 (Walmart) this device is replacing Fire TV Sticks. Plenty of space, Speedy, etc…
    • Nvidia Shield Pro – Creme de la Creme $200 this device is for customers with surround sound systems and OLED TVs (Chef’s Kiss)
    • Wired or Wireless? Usually customers are on wireless. Switch to wired!
      • Wireless has all kinds of problems! Connection issues, People or Kids hogging up the WIFI, Signal interference, etc…
      • Wired = ZERO ISSUES. If you want flawless viewing then SWITCH!
  • App Used? Which app are you using? Also which version?
    • Which app TiviMate or IPTV Smarters Pro? this tells me which service you are using?
    • Which version? this tells me you are using the up to date version required for flawless viewing!

Channel Reporting Example

Send me the following information in this FORMAT!
(EXAMPLE)

Channel Group: USA Movies
Channel # & Name: Channel 14 / HBO 2 West FHD
Issue: An error occurred: Unrecognized Input Format Exception
Country: United States of America
VPN – Yes or No: No
Connection Speed: 900 Mbps / 40 Mbps
Device Used: Onn. 4K Pro (Wired)
App Used: TiviMate 5.1.6 (Premium)